We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Website Accessibility Information
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
Have problems seeing the screen
Find it difficult to use the mouse or keyboard
Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way,
Accessible Information Standard
The Accessible Information Standard (AIS) is a new NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.
The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language (BSL) interpreter.
The AIS requires organisations to:
- Ask – Identify patients who have any information or communication needs, and find out how to meet their needs
- Record – Record those needs in a standardised way
- Alert – Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how those needs should be met
- Share – Include information about a patient’s needs with other NHS and adult social care providers, when they have consent or permission to do so
- Act – Make sure that people get information in an accessible way and communication support if they need it
For more background information about AIS, go to the NHS website