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Noticeboard

Welcome to Gants Hill Medical Centre

Our practice aims to provide a friendly, courteous, effective and professional team. We listen to our patients' comments and complaints and try to make an improvement plan in accordance with the results. We are always open to ideas, suggestions etc.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service form

We are happy to receive any comments or complaints about any aspect of the service we provide, please contact Tahira Mughal (Practice Manager) or Aysen Ismail (Practice Manager). Any comments or complaints are welcome verbally, however, if you wish to make a formal complaint this must be in writing addressed to the Practice Managers, This will be acknowledged within 3 working days, and an estimated time frame set for an investigation and outcome.  You can complain to the provider of the service, Redbridge CCG or if not satisfied to the Parliamentary Ombudsman. Please see our complaints leaflet.

If you However, you might feel more comfortable raising such issues through the Independent Complaints Advisory Service (ICAS)  Advice on this and about how to use the NHS complaints procedure generally can be found on a Self Help Guide on the website www.icasresources.com.

Patient's Rights and Responsibilities

  • Be on time for your appointment
  • Tell us if you need to cancel an appointment, giving enough time for someone else to have that appointment. 
  • Call for a home visit or urgent appointment before 10.00am
  • Ring for blood results after 11am when it is less busy. 
  • We expect that the doctors, nurses and staff are treated with respect and courtesy at all times.
  • Please do not order excess medications. All repeat prescriptions need 48 hour notice (including private prescriptions.)
  • You are liable to pay a fee for Non-NHS work.
  • You have the right to ask for a second opinion.
  • You have the right to express a preference of practitioner.
  • Remember you are largely responsible for your own health it is up to you to take advice and attend clinics.
  • If you are unhappy with us you have the right to leave our practice and register with another practice of your choice.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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